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Privacy Policy

At Eskapex, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, make a booking, purchase a trip, or contact us.

1. Who We Are

This website is operated by Eskapex.

Business name: Eskapex
Email: info@eskapex.com
Address: Athens, Greece

For the purposes of applicable data protection legislation, including the General Data Protection Regulation (GDPR), Eskapex is responsible for the processing of your personal data.

2. Information We Collect

Depending on how you use our website, we may collect the following information:

  • Full name

  • Email address

  • Telephone number

  • Billing and payment-related information

  • Booking and trip information

  • Account login information

  • Information you provide when contacting us

  • Information necessary to organize or manage your participation in a trip

  • Website usage, device, and technical information, such as IP address, browser type, and cookies

We only collect information that is reasonably necessary for providing our services and operating our website.

3. How We Use Your Information

We may use your personal data to:

  • Process and manage trip bookings

  • Provide and manage our services

  • Process payments

  • Create and manage customer accounts

  • Send booking confirmations and important service information

  • Contact you regarding your booking

  • Respond to questions and requests

  • Manage cancellations, changes, and refunds

  • Improve our website and services

  • Maintain website security and prevent fraud or misuse

  • Comply with legal and regulatory obligations

  • Send marketing communications where you have provided the necessary consent

We will not use your personal data for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by law.

4. Legal Basis for Processing

Depending on the circumstances, we process your personal data on one or more of the following legal bases:

  • Contract: where processing is necessary to provide a service or manage your booking.

  • Legal obligation: where we are required to process information to comply with applicable laws.

  • Legitimate interests: where processing is necessary for the operation, security, and improvement of our business, provided that your rights and interests do not override those interests.

  • Consent: where you have specifically given us permission to process your information for a particular purpose, such as certain marketing communications or optional cookies.

You may withdraw consent at any time where processing is based on consent.

5. Payments

Payments made through our website may be processed by third-party payment providers.

Eskapex does not necessarily store your complete payment card details. Payment information may be processed directly by the relevant payment provider in accordance with its own privacy policy and security procedures.

6. Sharing Your Information

We may share personal information with trusted third-party service providers where necessary to operate our website and provide our services.

  • Payment providers

  • Website and hosting providers

  • Booking and reservation platforms

  • Email and communication providers

  • Analytics and website service providers

  • Professional advisers

  • Government authorities or other organizations where required by law

We do not sell or rent your personal information to third parties.

Third-party service providers are expected to process personal data in accordance with applicable data protection requirements.

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